Return and Refund Policy

Thank you for shopping with us! We strive to provide you with the finest traditional Indian sarees. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

1. Returns

  • Eligibility: We accept returns for sarees within 72 hours from the date of delivery. To be eligible for a return, the saree must be in its original condition, unworn, unwashed, with all tags and packaging intact, and accompanied by the purchase receipt or proof of purchase.
  • Please record a video of yourself unboxing the parcel from start to finish.
  • Non-Returnable Items: Custom-made sarees, sale items, and sarees purchased using discount codes are non-returnable.
  • Process: To initiate a return, please contact us at support@pativrata.in or reach out via call or WhatsApp at +917016050288 with your order number and reason for return and attach recorded video of saree/package. We will provide you with instructions on how to return the item.

2. Refunds

  • Processing Time: Once we receive your returned saree, we will inspect it to ensure it meets our return criteria. Refunds will be processed within 7-10 business days.
  • Shipping Costs: Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will cover the return shipping costs.
  • Partial Refunds: If the returned saree shows signs of wear or damage, a partial refund may be issued.

3. Exchanges

  • Eligibility: We currently do not offer exchanges. If you wish to exchange a saree for a different one, please return the original item and place a new order.

4. Defective or Incorrect Items

  • Resolution: If you receive a defective or incorrect saree, please contact us immediately at support@pativrata.in or reach out via call or WhatsApp at +917016050288 

5. Contact Us

For any questions regarding our return and refund policy or to initiate a return, please contact us at:

Last Updated: October 25, 2024